How we collect, use, and protect your personal data under Brazil's General Data Protection Law (LGPD – Law 13.709/2018).
Last updated: 28 July 2026
PATRYK MATEUSZ GRABOWSKI LTDA (CNPJ 61.434.746/0001-06), Rua Joaquina de Jesus 127 Lote 16, Vila Isolina Mazzei, São Paulo SP, 02079-070. For any data-protection request write to contact@falando.app.
We process the following categories of personal data:
Each processing activity relies on a specific LGPD legal basis:
We share data only with processors that need it to run the service:
International transfers rely on Standard Contractual Clauses or equivalent safeguards (LGPD Art. 33). We do not sell or rent personal data to third parties.
We use essential cookies (authentication session) and UI-preference flags stored in localStorage. We also set first-party Google Analytics cookies (_ga, _gid, _gat) — but only after you accept the analytics category in the cookie banner. The website itself uses no advertising cookies. The Android app is different: free accounts are shown AdMob ads, which rely on your device's advertising ID rather than cookies — see "Advertising in the Android app" below. You can change your choice anytime from "Cookie settings" in the footer or from Settings → Privacy.
Under the LGPD you may, at any time:
We keep personal data only while your account is active or as legally required (e.g., tax records for five years). After account deletion we erase or anonymise all personal data within 30 days. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Access is restricted to authorised personnel on a need-to-know basis. As an additional safeguard, the most sensitive content you create is also encrypted at the application level (AES-256-GCM): the contents of your journal entries together with their AI feedback, and your Celpe-Bras candidate background (the personal profile you provide for the oral exam). This content is stored only as encrypted text, and the encryption key is held separately in our application environment, never in the database, so it cannot be read directly in our database or in backups. We decrypt it only to show it back to you and to generate your AI feedback or exam interaction, which briefly sends the relevant text to our AI provider (OpenAI). This is encryption at rest to protect against unauthorised database access, not end-to-end encryption. Protecting what you write is central to how we respect your privacy.
Falando is available to users aged 13 and over. Users between 13 and 18 must have parental or guardian consent. We do not knowingly collect data from children under 13; if we discover such data we will delete it promptly.
If you opt in, Falando collects lightweight product-usage and crash analytics so we can fix bugs and understand which features are working:
Why we collect this: to fix platform-specific bugs, measure whether learning features are useful, prioritise engineering work, and detect abusive automation. We do not sell this data or use it for advertising.
How to opt out: leave the signup checkbox unchecked, use the cookie banner, go to Settings > Privacy and turn off "Help improve Falando", or write to contact@falando.app. Opting out deletes telemetry stored for you and stops new collection immediately.
Where it is stored: Supabase (US region). Retention: telemetry is kept while your account is active and is erased on opt-out or account deletion.
Free accounts using the Falando Android app are shown one full-screen ad after a completed practice session, served by Google AdMob. Ads never appear on the website, and never for Premium accounts — for them no ad is requested and no advertising data is collected.
Where consent is required, no ad is requested until you have made a choice, and declining means no personalised ads are served. Ads appear only after a practice session you finished — never during an exercise.
We may update this policy to reflect legal or product changes. Material updates will be announced via in-app notification at least 15 days before they take effect. For questions or data-subject requests, contact contact@falando.app.
