Refund Policy

• Legal name: PATRYK MATEUSZ GRABOWSKI LTDA
• CNPJ: 61.434.746/0001-06
• Registered address: Rua Joaquina de Jesus 127 Lote 16, Vila Isolina Mazzei, São Paulo SP, 02079-070
• Contact: contact@falando.app

If you are a consumer in Brazil and purchased Falando remotely (for example, through a website or app, outside a physical establishment), you generally have the right to withdraw from the purchase within 7 calendar days under article 49 of the Consumer Defense Code.

• The period is generally counted from the contracting date or receipt/availability of the product or service, as applicable.
• If your request is made within that legally applicable period, we will assess it in light of the mandatory law and the payment channel used for the purchase.
• This legal withdrawal right is different from simply canceling future renewals of a recurring subscription.

To request cancellation of future renewals, exercise the legal right of regret, or ask for a refund, contact contact@falando.app with the details below.

• your account email address
• date of purchase
• transaction or order identifier, if available
• whether you want to stop future renewals, request a refund, or both
• a short description of the issue, if there was a technical or billing problem

We may ask for additional information needed to verify the purchase and route the request correctly.

• If a refund is approved or legally required, we will initiate it without undue delay.
• Refunds are usually made through the same payment channel used in the original purchase, unless another method is required or agreed.
• The time for the refund to appear depends on the bank, card issuer, app store, or payment provider.
• If the payment provider or store controls the charge directly, its processing timeline may apply in addition to our internal handling time.

Canceling a recurring subscription stops future charges but does not automatically create a refund for past charges, except where applicable law or the provider’s own rules require one.

• Web purchases: requests may be handled directly by Falando and/or the checkout provider used for the transaction.
• Android / Google Play purchases: cancellations and refunds may need to follow the Google Play flow and Google’s billing rules, in addition to your mandatory rights under Brazilian law.
• Provider rules: some providers may offer additional consumer-protection processes beyond the legal minimum. Those extra processes do not reduce your mandatory rights.

If your purchase was processed through Paddle, you may also find relevant information in Paddle’s Checkout Buyer Terms.

In some cases, we may grant refunds even when they are not legally mandatory. Examples may include:

• duplicate charges
• billing mistakes
• material technical issues that prevented normal use of the paid feature
• other exceptional situations reviewed case by case

This discretionary review does not limit, replace, or reduce your mandatory consumer rights.

This page is intended to be consistent with Brazilian consumer law, including the Consumer Defense Code. If you believe your rights were not respected, you may also seek assistance from consumer-protection bodies such as PROCON, the competent courts, or other lawful dispute channels.

For questions, cancellation requests, or refund-related concerns, contact contact@falando.app. We aim to respond as quickly as reasonably possible.