How cancellations, withdrawals, and refunds work for Falando purchases under Brazilian consumer law.
Last updated: 20 March 2026
If you are a consumer in Brazil and purchased Falando remotely (for example, through a website or app, outside a physical establishment), you generally have the right to withdraw from the purchase within 7 calendar days under article 49 of the Consumer Defense Code.
To request cancellation of future renewals, exercise the legal right of regret, or ask for a refund, contact
We may ask for additional information needed to verify the purchase and route the request correctly.
Canceling a recurring subscription stops future charges but does not automatically create a refund for past charges, except where applicable law or the provider’s own rules require one.
In some cases, we may grant refunds even when they are not legally mandatory. Examples may include:
This discretionary review does not limit, replace, or reduce your mandatory consumer rights.
This page is intended to be consistent with Brazilian consumer law, including the Consumer Defense Code. If you believe your rights were not respected, you may also seek assistance from consumer-protection bodies such as PROCON, the competent courts, or other lawful dispute channels.
