Help Center

Getting started

• Sign up: Create a free account to access A1 (beginner) content and track your progress.
• Choose your level: Start with A1 if you're a complete beginner, or jump to your appropriate CEFR level.
• Set your goals: Configure your daily study targets in your profile settings.
• Start learning: Begin with grammar lessons, then add vocabulary and listening practice.

Study modes

• Grammar: Learn grammar by reading through our in-depth lessons that go all the way from A1 to C2. Each lesson has a similar structure:
  • Quick summary: the most important points to remember in condensed form
  • Why it matters?: explanation why you should spend your time (or not!) learning this
  • Deep dive: extended, thorough and elaborate exploration of everything about a given grammar point
  • Examples: how this grammar point is used in real life, spoken Brazilian Portuguese
  • Common exceptions: every rule comes with some exceptions and edge cases - you'll find them listed here
  • Trivia: interesting facts connected to this grammar point
  • External resources: if our grammar explanation is not enough or you need something more interactive to understand the grammar, here you'll find a curated list of external resources on the topic like YouTube videos
• Vocabulary: Search and study words.
• Listening: Practice with audio-based exercises.
• Reviews (SRS): Your due items appear based on spaced repetition.
• Quick Practice: Instant mixed questions. Great for short sessions.
• Practice Mistakes: Quickly revisit items you missed to reinforce learning.
• Conjugation practice: Drill common verbs and tenses with examples.

Audio & Voice

• Text-to-Speech (TTS): Falando uses high-quality OpenAI TTS by default (optimized for Brazilian Portuguese). If it ever fails, we fall back to the browser speech system when available.
• Voice input: On supported screens you can answer by speaking (microphone permission required). It's optional—you can always type.

Progress, SRS, XP & Belts

• Earn EXP by studying. As you accumulate EXP, you advance through belt ranks. Your dashboard shows your current rank and progress to the next.

SRS (Spaced Repetition System) is a learning method that shows each item right before you're likely to forget it. Correct answers make the wait longer; mistakes bring the item back sooner so you can reinforce it.

SRS schedule

New items follow: 4h → 8h → 1d → 2d → 4d → 8d → 2w → 1m → 2m → 4m → 6m → vacation. Correct moves forward; incorrect resets to 4h. We only count the first attempt as a mistake.

How XP works

• Correct answer: +10 XP
• Incorrect answer: +0 XP
• Streak bonus: +5 XP
• Perfect review session: +20 XP
• Daily goal met: +25 XP
• Mastery bonuses: grammar +25 XP, vocabulary +5 XP, listening +6 XP
• Conjugation correct: +1 XP
• Quick Practice: +1 XP per correct answer (no multipliers)
• Practice Mistakes: +2 XP per correct answer

How learning settings affect EXP

• Daily goal size: You choose how many items/sessions count as your daily goal. Hitting your goal grants the +25 XP "Daily goal met" bonus. A higher goal can make this bonus harder to reach; a lower goal makes it easier.
• Accent tolerance and audio/voice options: These don't change XP values directly, but they can affect whether an answer is marked correct (which indirectly changes how much XP you earn from correct answers and streaks).
• New content per day (vocabulary/listening): Adjusts how much new material you introduce. This doesn't change per-action XP values, only the pace of study.
• Other settings (explicit content filter, real-time typing feedback, etc.) don't modify XP amounts.

Belt ranks

Stripes are mini-milestones between belts. Your dashboard shows progress to the next stripe or belt.

Accounts & access

• Free account: Access to all A1 content, basic features, and limited daily imports.
• Paid subscription: Full access to A2-C2 content, unlimited imports, and premium features.
• Account management: Update your profile, subscription, and learning preferences in your account settings.
• Data export: Contact us if you need to export your learning data.

Troubleshooting

• Audio not working: Check your device volume and browser permissions. We use OpenAI TTS with browser fallback.
• Voice input issues: Ensure microphone permissions are enabled in your browser settings.
• Slow loading: Clear your browser cache or try a different browser. Check your internet connection.
• Content not appearing: Refresh the page or log out and back in. Contact support if issues persist.
• Subscription problems: Check your payment method and contact us for billing issues.

Privacy & Terms

• Privacy Policy: Learn how we collect, use, and protect your data at /privacy.
• Terms of Service: Review our terms and conditions at /terms.
• Refund Policy: Understand your cancellation rights at /refund.
• Contact: Reach us at contact@falando.app for any questions.