Help Center
Everything you need to use Falando: getting started, every practice mode, learning content, progress and belts, account access, audio and voice, and quick troubleshooting.
Last updated: May 18, 2026
Getting started
Create your account, choose your level, and take your first steps.
- Sign up Create a free account with email or Google. Free accounts can study all A1 (beginner) content; upgrading unlocks every level (A1–C2 plus extra material).
- Finish setting up (Google sign-up) If you sign up with Google you'll complete one short step — choose your interface language, your starting CEFR level, and accept the policies — before reaching your dashboard. Email sign-ups set these in the signup form.
- Choose your level
- Pick your starting CEFR level (A1–C2) when you sign up. A1 is for complete beginners.
- Your starting level can't be changed afterwards, so pick honestly.
- Your profile separately shows a CEFR rank that rises automatically as you master enough content — you don't set it by hand.
- Set your daily goal In Settings → Learning, set a Daily Study Goal in minutes (5–180). Studying at least that many minutes in a day earns +25 XP and keeps your streak alive. You can change the goal once a week.
- Follow the learning route The Route is a guided, Duolingo-style path that orders grammar, time attack, crossword, conjugation and mixed practice into modules. You unlock the next module by finishing the previous one.
- Start learning From your dashboard, open a grammar lesson, then reinforce it with vocabulary, listening and a quick practice session. Add anything you want to keep seeing to your Reviews.
Practice modes
Every way to actively practise, plus quizzes and keyboard shortcuts.
- Reviews (SRS)
- Your due items, scheduled by spaced repetition — each one comes back right before you'd forget it.
- Choose what to review: Mixed, Grammar, Vocabulary or Listening.
- Answer by typing or multiple choice; use a hint, skip, reveal/blur, mark an item mastered, or remove it from reviews.
- There's no fixed length — you review everything that's due. About 5 XP per correct answer (less if you needed extra attempts, used multiple choice, or have answer aids on).
- Quick Practice
- Endless mixed questions at the level(s) and content type you choose — grammar, vocabulary and listening.
- Great for short, no-commitment sessions; stop whenever you like.
- Earns +1 XP per correct answer and builds a Quick Practice streak.
- Mistakes Practice
- Drills only the items you recently got wrong; answering one correctly removes it from the mistakes pool.
- Runs until the pool is cleared. Earns +2 XP per correct answer (less with multiple choice).
- Verb Conjugation Practice
- Pick the tenses to drill (plus optional level and verb filters) and conjugate the prompted form.
- Levels A1–B2. Session length is configurable (default 20 questions, 5–100).
- Typing only — no multiple choice or hints; you hear the correct form after answering.
- Idioms Trainer
- AI-graded practice of Brazilian idioms: roughly half ask you to explain the meaning (+1 XP), half to use the idiom in a sentence (+3 XP).
- Session size 5/25/50/100 (default 25). Free accounts: first 20 idioms, 5 questions, one session per day.
- Real Talk
- Watch a ~20-second real YouTube clip, then answer one AI-generated comprehension question about it (typed or spoken).
- Up to 10 questions per session; choose a level A1–C2. Earns 10 XP with no replay, 5 with one replay, 3 with more.
- Time Attack
- Translate Portuguese → English against a countdown (1–60 minutes, default 2). Correct answers auto-advance.
- Skipping (↑/↓) costs 5 seconds. Earns +1 XP per correct answer; the summary shows your words-per-minute. No audio.
- Graded Reader
- Read from a curated library or generate a short bilingual (Portuguese/English) text at your level — from all your vocabulary or focused on words you haven’t mastered.
- Press and hold a line to swap languages, play per-sentence audio, or print. An optional comprehension quiz awards level-based XP (A1 20 → C2 140). A daily generation limit applies.
- Crossword
- A crossword built from your vocabulary. Choose the word count (6–20 on mobile, 6–30 on desktop).
- Limited hints (Alt+H), accent buttons for typing, and audio or image clues. One puzzle per session.
- Bate-Papo
- Open-ended AI conversation: pick a character, a topic and a level, then chat by text or voice. The assistant speaks its replies aloud.
- Free-form with no fixed length — a relaxed way to practise real dialogue.
- Celpe-Bras Exam
- A full mock of the Brazilian Celpe-Bras proficiency exam: Part 1 is four reading/writing and audio-video tasks; Part 2 is four recorded oral tasks.
- Progress is saved and you can review recent attempts; an AI gives an overall score. Best on a desktop. Starting an exam requires a paid plan.
- Quizzes
- Two places have quizzes: the Graded Reader’s comprehension quiz on a generated text, and a quiz generated from your own imported content (Bring Your Own Content).
- Answers are graded with some tolerance for typos; a perfect Graded Reader quiz awards XP scaled by level (A1 20 up to C2 140).
- Keyboard shortcuts
- Press / anywhere to open global search; inside it, Enter searches, Esc closes, / cycles the search type.
- In practice: Enter submits or continues; + / = toggles a hint; 1–4 pick a multiple-choice answer (arrows move, Enter confirms); Esc exits; Alt+S skips.
- Time Attack: ↑/↓ to skip. Reviews: Alt+M mark mastered, Alt+X remove from reviews, Alt+F show the grammar point. Alt+P replay audio, Alt+V voice input, Alt+R report, Alt+C dispute. Crossword: Alt+H hint, arrows move.
- Alt shortcuts use the left Alt key and are off while typing in a field or when a dialog is open.
Learning & content
Browse and study reference material, and import your own words.
- Grammar Guide
- In-depth lessons from A1 to C2. Each has Quick summary, Why it matters, Deep dive, Examples, Common exceptions, Trivia and External resources, with Details / Exercises / Vocabulary / Related tabs.
- Bookmark a point, add its exercises to Reviews, ask the AI for more examples, jump to conjugation practice, or mark the whole point mastered.
- Vocabulary
- Study words with translations, examples and audio. Filter by search, level, part of speech, SRS stage, region, tag or favourites.
- You can report a missing word (words come from our catalogue — you don't add free-text entries here). Use Mark Section as Mastered to clear a page of words.
- Vocab Packs Curated, themed word collections you can add straight to your Reviews.
- Idioms reference A searchable encyclopedia of Brazilian idioms (use quotes for an exact match). Favourite idioms, filter by region, get AI examples and origins, or report a missing idiom.
- Listening library Audio-first content with transcripts to train your ear on native Brazilian speech.
- Conjugation tables Look up the full conjugation of any verb across tenses and persons; search a verb, get a random one, print, or tap a form for AI examples. Any signed-in user can open it; free accounts see the present tense, paid users see every tense.
- Bring Your Own Content
- Turn real material into a lesson: paste text, a web-article URL, or a YouTube link (videos 3–30 minutes). Falando builds vocabulary, a hover dictionary and an AI quiz, and you can group imports into collections.
- Free accounts: 3 imports per day.
- Import your own word list (Anki / CSV)
- In Settings → Import you can bulk-add words to your Reviews.
- Anki: upload an .apkg or .anki2 deck (up to 50 MB) and pick which field holds the Portuguese word — your Anki scheduling (intervals, lapses, suspended/mastered) is carried over.
- Word list: upload .txt (one word per line) or .csv/.tsv (delimiter auto-detected; choose the column with the Portuguese word), up to 10 MB.
- Only words in Falando's catalogue are matched; free accounts import A1 matches only.
- Marking items mastered in bulk
- Vocabulary: “Mark Section as Mastered” marks the unmastered words on the current page.
- Grammar: mark a whole CEFR level mastered from the list, or mark a single grammar point (and all its exercises) mastered from its page.
- Mastered items leave your due Reviews. Free accounts can't bulk-master content above A1.
- Blog Practical Portuguese tips and Brazilian-culture articles for learners.
- Forum Ask questions and chat with other learners; the forum is organised by language.
Progress, XP & belts
How studying turns into XP, streaks, belts and milestones.
- Dashboard Your home base: study stats, streak, XP and belt progress, the next recommended grammar point and a 7-day review forecast.
- Daily quests Short challenges that reset each day and award extra XP for hitting specific targets.
- Badges Unlockable achievements across milestones, streaks, vocabulary, grammar and challenges. Choose one to feature on your profile.
- Streaks
- Your streak goes up by one each day you meet your daily study goal (study minutes ≥ your goal).
- Missing a single day is a grace day — your streak only resets if you miss two days in a row. Vacation mode freezes it.
- How XP works
- Reviews: about 5 XP per correct answer — reduced if you needed extra attempts, used multiple choice, or have answer aids (accent tolerance / real-time typing) on; a perfectly accurate session adds a small per-question bonus.
- Mastering content: grammar +25 XP, vocabulary +5 XP, listening +6 XP.
- Quick Practice +1 XP per correct answer; Mistakes Practice +2 XP per correct answer.
- Verb conjugation +1 XP per correct answer; Idioms +1 (explain) or +3 (sentence).
- Graded Reader quiz: a perfect quiz awards level-based XP (A1 20 → C2 140).
- Meeting your daily goal: +25 XP, once a day.
- SRS schedule Intervals step up: 4h → 8h → 1d → 2d → 4d → 8d → 2w → 1m → 2m → 4m → 6m → ‘vacation’. A correct answer moves an item up one step; an incorrect answer steps it back down (it doesn't jump straight to the start). Only your first attempt on an item counts as a mistake.
- Belt ranks Earn XP and you climb the belt ranks. Your dashboard shows your current belt and progress to the next.
Belt Required XP Stripes Branca 0 4 Azul 12,000 4 Roxa 36,000 4 Marrom 72,000 4 Preta 144,000 6 Coral 288,000 6 Vermelha 576,000 6 - How settings affect XP
- Daily goal: meeting it gives +25 XP; a higher goal is harder to hit, a lower one easier. It is measured in study minutes.
- Answer aids — accent tolerance and real-time typing feedback — make answers easier to get right but reduce the XP a correct Review answer earns.
- Multiple choice also reduces per-answer XP versus typing.
- Other settings (explicit-content filter, voice, language) don't change XP amounts.
Account & access
Plans, what each tier unlocks, and managing your account.
- Free account Study all A1 content and core features. You keep access to any review items you added while you were subscribed. Daily limits apply to imports and some modes.
- Paid subscription Unlocks every level (A1–C2 and extra material), all tenses, higher daily limits and premium modes. Upgrade from inside the app when you open something restricted.
- Profile Your page: avatar, member-since, belt, your automatically-computed CEFR rank, XP log and your featured badge. Editable details live in Settings.
- Notifications One inbox for milestones, reminders and unlocked achievements; the header bell shows your unread count.
- Settings
- Account — interface language, theme, timezone, voice, email, username, password.
- Learning — daily and weekly study goals, real-time typing feedback, explicit-content toggle.
- Layout — customise the mobile bottom navigation and dashboard widgets.
- Import — bring in words from Anki or a CSV/TXT list.
- Offline — manage cached content and sync. (Mobile and Demo tabs appear only on mobile / for admins.)
- Managing your account Update your details and preferences anytime in Settings; account deletion is in the Danger Zone.
- Export your data Settings → Danger Zone → “Export My Data” downloads your learning data as a JSON file. It is self-serve — no need to contact us.
Audio, voice & mobile
Listening, speaking, installing the app and offline use.
- Text-to-Speech (TTS) Falando uses high-quality OpenAI speech tuned for Brazilian Portuguese, falling back to your browser's voice if it is unavailable. Pick the voice in Settings → Account.
- Voice input On supported screens (e.g. Real Talk, Bate-Papo) you can answer by speaking — it needs microphone permission and is always optional.
- Install on Android Open Falando in Chrome (or another Chromium browser) and use “Add to Home screen” to install it like an app. An Android beta is also available.
- Offline mode Cache content to study without a connection and sync your progress when you are back online; manage it in Settings → Offline.
Troubleshooting
Quick fixes for the most common issues.
- Audio isn't working Check device volume and browser sound permissions. Falando uses OpenAI TTS with a browser fallback; try a different voice in Settings → Account.
- Voice input isn't working Allow microphone access for Falando in your browser or device settings, then reload the page.
- Slow or stuck loading Clear the browser cache or try another browser, and check your internet connection.
- Content isn't appearing Refresh, or sign out and back in. If a level looks locked, check your plan. Contact support if it persists.
- Subscription or billing problems Check your payment method, and contact us for any billing issue.
Privacy & legal
Where to find our policies and how to reach us.
- Privacy Policy How we collect, use and protect your data.
- Terms of Service The terms and conditions for using Falando.
- Refund Policy Your cancellation and refund rights.
- Contact us Questions we didn't answer here? Email our support team.