Help Center

Getting started, practice modes, content, progress, account, audio, and troubleshooting — all in one place.

Last updated: July 10, 2026

Getting started

Create your account, choose your level, and take your first steps.

Sign up Create a free account with email or Google. Free accounts can study all A1 (beginner) content; upgrading unlocks every level (A1–C2 plus extra material).
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Finish setting up (Google sign-up) If you sign up with Google you'll complete one short step — choose your interface language, your starting CEFR level, and accept the policies — before reaching your dashboard. Email sign-ups set these in the signup form.
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Choose your level
- Pick your starting CEFR level (A1–C2) when you sign up. A1 is for complete beginners.
- Your starting level can't be changed afterwards, so pick honestly.
- Your profile separately shows a CEFR rank that rises automatically as you master enough content — you don't set it by hand.
Set your daily goal In Settings → Learning, set a Daily Study Goal in minutes (5–180). Studying at least that many minutes in a day earns +25 XP and keeps your streak alive. You can change the goal once a week.
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Follow the learning route The Route is a guided, Duolingo-style path that orders grammar, time attack, crossword, conjugation and mixed practice into modules. You unlock the next module by finishing the previous one.
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Start learning From your dashboard, open a grammar lesson, then reinforce it with vocabulary, listening and a quick practice session. Add anything you want to keep seeing to your Reviews.
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Practice modes

Every way to actively practise, plus quizzes and keyboard shortcuts.

Reviews (SRS)
- Your due items, scheduled by spaced repetition — each one comes back right before you'd forget it.
- Choose what to review: Mixed, Grammar, Vocabulary or Listening.
- Answer by typing or multiple choice; use a hint, skip, reveal/blur, mark an item mastered, or remove it from reviews.
- There's no fixed length — you review everything that's due. About 5 XP per correct answer (less if you needed extra attempts, used multiple choice, or have answer aids on).
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Quick Practice
- Endless mixed questions at the level(s) and content type you choose — grammar, vocabulary and listening.
- Great for short, no-commitment sessions; stop whenever you like.
- Earns +1 XP per correct answer and builds a Quick Practice streak.
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Mistakes Practice
- Drills only the items you recently got wrong; answering one correctly removes it from the mistakes pool.
- Runs until the pool is cleared. Earns +2 XP per correct answer (less with multiple choice).
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Verb Conjugation Practice
- Pick the tenses to drill (plus optional level and verb filters) and conjugate the prompted form.
- Levels A1–B2. Session length is configurable (default 20 questions, 5–100).
- Typing only — no multiple choice or hints; you hear the correct form after answering.
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Idioms Trainer
- AI-graded practice of Brazilian idioms: roughly half ask you to explain the meaning (+1 XP), half to use the idiom in a sentence (+3 XP).
- Session size 5/25/50/100 (default 25). Free accounts: first 20 idioms, 5 questions, one session per day.
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Real Talk
- Watch a ~20-second real YouTube clip, then answer one AI-generated comprehension question about it (typed or spoken).
- Up to 10 questions per session; choose a level A1–C2. Written answers earn 4 XP with no replay, 2 with one replay, 1 with more; multiple-choice answers always earn 1 XP.
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Time Attack
- Translate Portuguese → English against a countdown (1–60 minutes, default 2). Correct answers auto-advance.
- Skipping (↑/↓) costs 5 seconds. Earns +1 XP per correct answer; the summary shows your words-per-minute. No audio.
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Graded Reader
- Read from a curated library or generate a short bilingual (Portuguese/English) text at your level — from all your vocabulary or focused on words you haven’t mastered.
- Press and hold a line to swap languages, play per-sentence audio, or print. An optional comprehension quiz awards level-based XP (A1 20 → C2 140). A daily generation limit applies.
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Crossword
- A crossword built from your vocabulary. Choose the word count (6–20 on mobile, 6–30 on desktop).
- Limited hints (Alt+H), accent buttons for typing, and audio or image clues. One puzzle per session.
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Bate-papo (AI Chat)
- Open-ended AI conversation: pick a character, a topic and a level, then chat by text or voice. The assistant speaks its replies aloud.
- Free-form with no fixed length — a relaxed way to practise real dialogue.
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Celpe-Bras Exam
- A full mock of the Brazilian Celpe-Bras proficiency exam: Part 1 is four reading/writing and audio-video tasks; Part 2 is four recorded oral tasks.
- Progress is saved and you can review recent attempts; an AI gives an overall score. Best on a desktop. Starting an exam requires a paid plan.
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Quizzes
- Two places have quizzes: the Graded Reader’s comprehension quiz on a generated text, and a quiz generated from your own imported content (Bring Your Own Content).
- Answers are graded with some tolerance for typos; a perfect Graded Reader quiz awards XP scaled by level (A1 20 up to C2 140).
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Keyboard shortcuts
- Press / anywhere to open global search; inside it, Enter searches, Esc closes, / cycles the search type.
- In practice: Enter submits or continues; + / = toggles a hint; 1–4 pick a multiple-choice answer (arrows move, Enter confirms); Esc exits; Alt+S skips.
- Time Attack: ↑/↓ to skip. Reviews: Alt+M mark mastered, Alt+X remove from reviews, Alt+F show the grammar point. Alt+P replay audio, Alt+V voice input, Alt+R report, Alt+C dispute. Crossword: Alt+H hint, arrows move.
- Alt shortcuts use the left Alt key and are off while typing in a field or when a dialog is open.

Learning & content

Browse and study reference material, and import your own words.

Grammar Guide
- In-depth lessons from A1 to C2. Each has Quick summary, Why it matters, Deep dive, Examples, Common exceptions, Trivia and External resources, with Details / Exercises / Vocabulary / Related tabs.
- Bookmark a point, add its exercises to Reviews, ask the AI for more examples, jump to conjugation practice, or mark the whole point mastered.
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Vocabulary
- Study words with translations, examples and audio. Filter by search, level, part of speech, SRS stage, region, tag or favourites.
- You can report a missing word (words come from our catalogue — you don't add free-text entries here). Use Mark Section as Mastered to clear a page of words.
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Vocab Packs Curated, themed word collections you can add straight to your Reviews.
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Listening library Audio-first content with transcripts to train your ear on native Brazilian speech.
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Conjugation tables Look up the full conjugation of any verb across tenses and persons; search a verb, get a random one, print, or tap a form for AI examples. Any signed-in user can open it; free accounts see the present tense, paid users see every tense.
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Bring Your Own Content
- Turn real material into a lesson: paste text, a web-article URL, or a YouTube link (videos 3–30 minutes). Falando builds vocabulary, a hover dictionary and an AI quiz, and you can group imports into collections.
- Free accounts: 3 video and 3 article imports total.
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Import your own word list (Anki / CSV)
- In Settings → Import you can bulk-add words to your Reviews.
- Anki: upload an .apkg or .anki2 deck (up to 50 MB) and pick which field holds the Portuguese word — your Anki scheduling (intervals, lapses, suspended/mastered) is carried over.
- Word list: upload .txt (one word per line) or .csv/.tsv (delimiter auto-detected; choose the column with the Portuguese word), up to 10 MB.
- Only words in Falando's catalogue are matched; free accounts import A1 matches only.
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Marking items mastered in bulk
- Vocabulary: “Mark Section as Mastered” marks the unmastered words on the current page.
- Grammar: mark a whole CEFR level mastered from the list, or mark a single grammar point (and all its exercises) mastered from its page.
- Mastered items leave your due Reviews. Free accounts can't bulk-master content above A1.
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Blog Practical Portuguese tips and Brazilian-culture articles for learners.
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Forum Ask questions and chat with other learners; the forum is organised by language.
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Progress, XP & belts

How studying turns into XP, streaks, belts and milestones.

What CEFR levels mean (A1–C2)
- CEFR — the Common European Framework of Reference for Languages — is the international standard for measuring language ability. It's used around the world for Brazilian Portuguese and most other languages, and exams such as Celpe-Bras map onto it.
- There are six levels in three bands. A1 and A2 are the Basic user stage: greetings, everyday phrases and simple, familiar topics. B1 and B2 are the Independent user stage: coping while travelling, holding conversations and understanding more complex texts. C1 and C2 are the Proficient user stage: fluent, flexible, near-native use of the language.
- You choose a starting CEFR level when you sign up — pick A1 if you're a complete beginner. Everything below your starting level is marked as mastered, so you don't spend time on what you already know.
- Separately, your profile shows a CEFR rank that climbs automatically as you master enough content — you don't set that one by hand.
Home Your home base: study stats, streak, XP and belt progress, the next recommended grammar point and a 7-day review forecast.
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Daily quests
- Short challenges that reset each day and award extra XP for hitting specific targets.
- Completing all three advances your quest streak. One missed day is safe; two full missed days in a row reset it. Vacation mode freezes it.
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Badges Unlockable achievements across milestones, streaks, vocabulary, grammar and challenges. Choose one to feature on your profile.
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Streaks
- Your streak goes up by one whenever you meet your daily study goal (study minutes ≥ your goal).
- Missing a single day is a grace day. The next day is marked At risk, and the streak resets only after two full missed days in a row. Vacation mode freezes both your learning and quest streaks.
- “Missing once is an accident. Missing twice is the start of a new habit.”
How XP works
- Reviews: about 5 XP per correct answer — reduced if you needed extra attempts, used multiple choice, or have answer aids (accent tolerance / real-time typing) on; a perfectly accurate session adds a small per-question bonus.
- Mastering content: grammar +25 XP, vocabulary +5 XP, listening +6 XP.
- Quick Practice +1 XP per correct answer; Mistakes Practice +2 XP per correct answer.
- Verb conjugation +1 XP per correct answer; Idioms +1 (explain) or +3 (sentence).
- Graded Reader quiz: a perfect quiz awards level-based XP (A1 20 → C2 140).
- Meeting your daily goal: +25 XP, once a day.
SRS schedule
- Reviews bring each item back at the best possible moment — right before you'd be likely to forget it. You don't manage any of this: just answer each item, and the timing is worked out for you.
- By default, you just type your answer and submit — no difficulty buttons to fuss with. Answer correctly and the item counts as remembered; answer wrong and it counts as forgotten. The schedule works out how well you know something from whether you got it right and how long it had been since you last saw it, so you don't have to think about timing at all.
- Every item has a 'memory strength' — roughly how many days you can go and still recall it. Each correct answer raises that strength, so the next gap gets longer. A wrong answer lowers it, so the item comes back soon to be re-learned.
- Gaps stretch out as you prove you know something. A new item returns within hours, then after a day or two; keep getting it right and the gaps grow to weeks, then months, and eventually a year or more. There's no fixed ladder — each item gets its own timing from your real history with it.
- The schedule aims for about a 90% chance you'll still remember an item when it reappears. That's the sweet spot: soon enough that you don't forget, but not so soon that you waste reviews on things you already know.
- Each item adapts to how hard it is for you. Items you find tricky come back more often and lengthen their gaps slowly; items that come easily stretch out faster. No two items are necessarily on the same schedule.
- Only your first answer to an item changes its schedule. Retrying it later in the same session is just practice and doesn't affect the timing.
- As an item's memory strength grows it earns a rank, shown beside it: Aluno (just started — still building the memory), Graduado (you can recall it for a few days), Instrutor (it holds for about two weeks), Professor (it holds for about six weeks), and Mestre (locked in — it holds for four months or more).
- Marking an item as mastered — on its own or in bulk — sets it aside for good, so it won't return in Reviews. Use it for things you already know well; everything else keeps cycling on its own schedule.
- Want more say in the timing? Turn on 'Advanced grading buttons' in Learning Settings. Then, after an answer you got right, you rate how easy it was — Hard, Good, or Easy — and the schedule fits your memory even more precisely. (A wrong answer is always brought back soon, automatically.) It's off by default; the simple type-and-submit flow works great without it.
Belt ranks Earn XP and you climb the belt ranks. Your dashboard shows your current belt and progress to the next.
Belt Required XP Stripes
Branca 0 4
Azul 12,000 4
Roxa 36,000 4
Marrom 72,000 4
Preta 144,000 6
Coral 288,000 6
Vermelha 576,000 6
How settings affect XP
- Daily goal: meeting it gives +25 XP; a higher goal is harder to hit, a lower one easier. It is measured in study minutes.
- Answer aids — accent tolerance and real-time typing feedback — make answers easier to get right but reduce the XP a correct Review answer earns.
- Multiple choice also reduces per-answer XP versus typing.
- Other settings (explicit-content filter, voice, language) don't change XP amounts.

Belt	Required XP	Stripes
Branca	0	4
Azul	12,000	4
Roxa	36,000	4
Marrom	72,000	4
Preta	144,000	6
Coral	288,000	6
Vermelha	576,000	6

Account & access

Plans, what each tier unlocks, and managing your account.

Free account Study all A1 content and core features. You keep access to any review items you added while you were subscribed. Daily limits apply to imports and some modes.
Paid subscription Unlocks every level (A1–C2 and extra material), all tenses, higher daily limits and premium modes. Upgrade from inside the app when you open something restricted.
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Notifications One inbox for milestones, reminders and unlocked achievements; the header bell shows your unread count.
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Settings
- Account — interface language, theme, timezone, voice, email, username, password.
- Learning — daily and weekly study goals, real-time typing feedback, explicit-content toggle.
- Layout — customise the mobile bottom navigation and dashboard widgets.
- Import — bring in words from Anki or a CSV/TXT list.
- Offline — manage cached content and sync. (Mobile and Demo tabs appear only on mobile / for admins.)
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Managing your account Update your details and preferences anytime in Settings; account deletion is in the Danger Zone.
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Export your data Settings → Danger Zone → “Export My Data” downloads your learning data as a JSON file. It is self-serve — no need to contact us.
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Audio, voice & mobile

Listening, speaking, installing the app and offline use.

Text-to-Speech (TTS) Falando uses high-quality OpenAI speech tuned for Brazilian Portuguese, falling back to your browser's voice if it is unavailable. Pick the voice in Settings → Account.
Voice input On supported screens (e.g. Real Talk, Bate-papo) you can answer by speaking — it needs microphone permission and is always optional.
Install on Android Open Falando in Chrome (or another Chromium browser) and use “Add to Home screen” to install it like an app. Falando is also available on the Google Play Store.
Offline mode Cache content to study without a connection and sync your progress when you are back online; manage it in Settings → Offline.
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Troubleshooting

Quick fixes for the most common issues.

Audio isn't working Check device volume and browser sound permissions. Falando uses OpenAI TTS with a browser fallback; try a different voice in Settings → Account.
Voice input isn't working Allow microphone access for Falando in your browser or device settings, then reload the page.
Slow or stuck loading Clear the browser cache or try another browser, and check your internet connection.
Content isn't appearing Refresh, or sign out and back in. If a level looks locked, check your plan. Contact support if it persists.
Subscription or billing problems Check your payment method, and contact us for any billing issue.

Privacy & legal

Where to find our policies and how to reach us.

Privacy Policy How we collect, use and protect your data.
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Terms of Service The terms and conditions for using Falando.
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Refund Policy Your cancellation and refund rights.
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Contact us Questions we didn't answer here? Email our support team.
contact@falando.app